CORD MEMBERSHIP SCHEME – TERMS AND CONDITIONS
The
CORD Membership Scheme is operated by “Gastronomist Limited”, “CORD”
or “we”).
These Terms and Conditions apply to your participation
in, and use of the features on offer by the CORD Membership Scheme at 85 Fleet
Street, London EC4Y 1AE (“Location”) at which CORD provides catering
services to its clients (which, for the purposes of these terms and conditions,
is the “Provider”).
The key features of the CORD Membership Scheme are as
follows:
(a)
At CORD, you may be able to use a
CORD Membership Card (the “Card”) and/or CORD Click & collect App
(the “App”) for the collection and redemption of loyalty points, and to potentially
benefit from promotional vouchers (“Vouchers”) at the Location. See
sections 1 and 3 below for the relevant terms and conditions.
Use
of the Card, the App or other features of the CORD Membership Scheme will
constitute acceptance of these Terms and Conditions, which together with our Privacy
Policy and Website Terms and Conditions govern our relationship with you in
relation to the CORD Membership Scheme.
You
must reside in the UK and be aged 16 or over to participate in the CORD Membership
Scheme and access any of the features described above.
1.
GETTING A CORD MEMBERSHIP
CARD OR APP
As
a customer of the “Provider” or another person approved by the “Provider”,
you may hold a Card or may download the App which enables you to participate in
the CORD Membership Scheme whereby you will collect loyalty points on purchases
made at the Location, and potentially also benefit from Vouchers.
CORD
may be enabled to participate in the CORD Membership Scheme via the App alone;
or may be enabled for the use of Cards as well.
The App is free of charge and can be downloaded from
the CORD Membership Scheme website at https://apps.apple.com/gb/app/cord-by-le-cordon-bleu/id1620340324
or if available, via a QR code
that may be found on marketing material within CORD. Certain mobile devices
may not support the App, in which case you will not be able to use it. You
will need to register your mobile device against your Account before the App
can be used. You can use the App to create a new Account or you can register
the App against your existing Account. If you change mobile devices, you will need
to register the new device on the Website before using the App in order to
access your information.
If CORD Cafe is enabled to use Cards for participation
in the CORD Membership Scheme, this may be either your Employer’s ID Card or a
general scheme card.
General Scheme Cards: If CORD enables The CORD Membership Scheme via general scheme
cards, you can pick one up free of charge from the Location. General scheme
cards do not need to be registered prior to use, but any points accrued prior
to registration cannot be redeemed until the Card is registered.
Your Card is not a credit
or charge card and remains the property of Gastronomist Limited or the “Provider”
(as agreed between those parties). The Card must not be sold or traded in any
way. You must not loan your Card to any other person, it is for your
exclusive use.
You
may only use the Card and/or the App at your “Provider’s” Location, and
not at other sites associated with the “Provider”.
You
may cancel your Card and/or delete your App at any time but if you do so, you may
forfeit the right to any points that have accumulated on your Account that have
not been used and may forfeit any balance of monies on the Account where the
Cashless System applies (see below regarding refunds.
If
your smartphone with the App is lost or stolen or if your Card is lost or
stolen, you must notify us of this via the Website. Gastronomist Limited will
not be liable for any resulting loss of points, vouchers or monies.
We
reserve the right to reject any Cards that become unreadable and also to refuse
to redeem any points or Vouchers which have been acquired or accept payment via
a Cashless System where the Card has, or the balance of points have been
acquired, or is suspected to have been acquired, via theft, fraud or any other
means that are not in accordance with our Terms and Conditions. If your Card is
lost or stolen, CORD will not be liable for any resulting loss of monies.
2.
CORD CLICK
& COLLECT
The CORD
Click and Collect service allows customers to pre-order and pay for selected
food and drink items featuring on the takeaway menu, via the Website, for same
day collection from CORD Café.
All items
offered on our Website are subject to availability and might change without
notice. We will not be liable to you if we are unable to provide any item(s)
for any reason and if any item is unavailable or out of stock, you may be
prevented from purchasing the item. If an order is finalised and payment is
processed but the item becomes unavailable, we will notify you of this as soon
as possible and issue a full refund of the unavailable item(s) to you on to the
cared to make the purchase.
During the
order process you will be able to view the order in your basket prior to
submitting payment. You will be able to see the items that you have ordered and
the total price for the order. Once an order is placed, an order confirmation
will be sent to the email address provided.
CORD
reserves the right at any time without notice or liability to:
- Decline a new customer at any time and at our sole discretion;
- Terminate your access at any time and at our sole discretion;
- Change or withdraw the Website and / or the CORD Click and Collect service or
any part of it at any time with or without any notice at our sole discretion;
- Cancel orders due to unforeseeable circumstances or shortages;
- Block your use of the Website and / or the CORD Click and Collect Service at
any time if you do not comply with these terms and conditions. Your statutory
rights are not affected;
- Report any suspected abuse of the Website and / or the CORD Click and Collect
service to the police and / or to instruct a debt recovery agent to seek
payment from you on CORD behalf.
Price
and payment:
We require immediate payment when you order from our Website and all items
purchased must be paid for in full at the time that the order is placed.
All of the
prices for our items will be shown in pounds sterling and are inclusive of VAT.
The price of the items are as quoted on our Website at the time that you use it
and will only apply to the items listed on the Website.
When
you place an order, payment will be taken for an amount of money equal to the
value of the order against the card that you have used for payment when you
place your order with us by clicking the “Confirm Payment” button at the end of
the checkout process
From
time to time, we may not be able to accept an order or we may cancel an order.
This may be due to circumstances beyond our control and if we cannot accept
your order, we will inform you of this by email as soon as we can and we will
not charge you for the order or a refund of the total amount will be issued to
the card provided at the time of purchase.
Product information
The product information contained on our Website has been published in good
faith and we will do our best to ensure that it is accurate. However, occasionally,
it may be incorrect, incomplete or out of date due to human error or
circumstances beyond our control. Where information is incorrect due to human
error or circumstances beyond our control, we reserve the right not to accept
your order for the affected products, or if your order has already been
accepted, not to supply the affected products to you. You will not be charged
for these products.
The
images of products on our Website are for illustrative purposes only. Although
we have made every effort to display colours and appearances of products
accurately, we cannot guarantee that a computer, tablet or mobile device screen
will accurately reflect actual products delivered as devices may vary slightly.
Collection of your order
Items ordered from the App /
Website may only be collected from CORD Café and cannot be delivered to any
other location.
You
must not consume an item that is damaged or does not match the order that you
placed on the App / Website. If you use such items, you will be deemed to have
accepted them and you may be unable to return them because they are different
to your order or are damaged.
The
order will be collected from CORD Café counter. Upon arrival at the collection
point, you must make yourself known to a member of staff and provide the order
number stated in the order confirmation email. A CORD member of staff will use
this order number to identify your order.
We
reserve the right to dispose of your order if it is not collected within fifteen
(15) minutes of the selected or allotted collection time and you will not
receive a refund or replacement items.
3.
YOUR LOYALTY POINTS
If
you choose to use a combination of the Card and the App, points collected will
be accrued to one Account if the Card and App are correctly registered to that
same Account.
Loyalty
points can be accrued and redeemed against certain purchases made at the
Location. We reserve the right to restrict the products against which loyalty
points may be redeemed at our discretion (and as may be advised to us by the
Employer). Please ask a CORD employee at the Location for more information.
Points
cannot be accrued or redeemed against any functions.
The
points will be earned at the time of purchase, provided the Card or the App is
presented at the point of sale. If the loyalty terminal is not working and/or
if our systems are down due to an event beyond our control, you should still be
able to accrue points. However, we will not be responsible for any loss
suffered by you in such circumstances particularly if you are unable (in these
circumstances) to collect or redeem points against your current transaction. If
you forget your Card or the App we cannot add points to your Account at a later
date.
Points
will accrue on the entire transaction (provided no excluded items are being
purchased). Points can only be collected against purchases where a till and
card reader is present. An Account can hold an unlimited number of loyalty
points.
You
can check how many points you have and also redeem points at the Location. You
can also check the number of loyalty points you have collected on-line by
visiting the CORD Membership Scheme website.
You
will earn a specific number of loyalty points for each complete
pound spent as may be advised to you at the Location. The number of points per
pound spent is subject to change.
You
will only be able to redeem your loyalty points against purchases made at the Location,
each point has a redemption value of 1 pence. The number of points used will be
deducted from your Account.
When
using your points to make a part of full payment, all available points must be
redeemed against the purchase.
If
you have a discrepancy regarding the number of points on your Account, we may
require you to provide receipts as proof of purchase to back up any claim. If
the evidence is satisfactory (to us), we will change the points allocated to
the applicable Account to reflect the correct position.
We
will not exchange points for cash and reserve the right to remove from your Account
any points that have not been redeemed for over 12 months.
4.
GENERAL
Gastronomist
Limited can cancel or withdraw the Card, the App and/or the Scheme for any
reason at any time. In such circumstances, we will endeavour to provide you
with as much written notice as possible.
We
may also change these Terms and Conditions as is necessary by updating them on
our Website. You should therefore check the Website from time to time to
review these Terms and Conditions, because they are binding on you.
We
shall not be responsible or held liable for any default or event arising
directly or indirectly from any cause or event beyond our control. To the
extent permitted by law, we also will not be liable for any amount or kind of
loss or damage that may result to you or a third party (including without
limitation, any direct, indirect, punitive or consequential loss or damages, or
any loss of income, profits, goodwill, data, contracts, use of money, or loss
or damages arising from or connected in any way to business interruption, and
whether in tort (including without limitation negligence), contract or
otherwise) in connection with the App, Cards or CORD Membership Scheme,
including but not limited to loss or damage due to viruses that may infect your
computer equipment, software, data or other property on account of your access
to, use of, or browsing the App, this Website or otherwise connected with the CORD Membership Scheme.
To the extent that we may be liable, our aggregate liability to you shall not
exceed the amount directly paid by you to participate in the CORD Membership Scheme.
If
any provision of these Terms and Conditions shall be found by any court or
administrative body of competent jurisdiction to be invalid or unenforceable,
such invalidity or unenforceability shall not affect the other provisions of
these Terms and Conditions, which shall remain in full force and effect.
We
may transfer the benefits of these Terms and Conditions to a company in the
same group as Gastronomist Limited and if we do so, your rights will not be
affected in any way.
These
Terms and Conditions are governed by English law and subject to the
non-exclusive jurisdiction of the English Courts.
Please
retain these Terms and Conditions for your records. If you have any queries
about the CORD Membership Scheme or about these Terms and Conditions, please
contact us at info@cordrestaurant.co.uk.